Due to hygiene and safety reasons, contact lenses are personal-use products and are generally not eligible for refunds, returns, or exchanges once opened, used, worn, or removed from sealed packaging.

Eligible Situations

Returns, exchanges, replacements, or refunds may be considered only in the following situations:

• Wrong item received
• Damaged item received
• Manufacturing defect identified upon first opening

Requirements

• Customers must contact us within 48 hours of receiving the parcel.
• Clear photographs and/or videos must be provided for verification.
• Original packaging and product details may be requested.
• Return requests must be approved by Muse Cons Lab before any product is sent back.

Verification

Muse Cons Lab reserves the right to request additional photographs, videos, packaging, batch numbers, or supporting information before approving any claim.

Non-Eligible Situations

Returns, refunds, or exchanges will not be accepted for:

• Change of mind
• Incorrect colour selection
• Incorrect prescription or degree selection
• Personal preference after use
• Products that have been opened, worn, used, or damaged by the customer
• Failure to follow lens care or usage instructions

Shipping Charges

• Shipping fees are non-refundable unless the return is caused by our error.

International Orders

For international orders, Muse Cons Lab may, at its sole discretion, provide:

• Replacement product
• Store credit
• Partial refund
• Full refund

after verification of the claim.

Return of the original product may not be required.

Resolution Method

The final resolution method, including replacement, store credit, partial refund, or full refund, shall be determined solely by Muse Cons Lab based on the circumstances of each case.

Final Decision

Muse Cons Lab reserves the right to determine eligibility for all return, refund, replacement, or exchange requests after verification.