Last Updated: June 2025

 

Due to hygiene and safety reasons, coloured contact lenses are generally non-returnable and non-exchangeable.

 

 

We do not accept returns or exchanges for:

 

•Opened products

•Used products

•Products with broken seals

•Change of mind purchases

•Incorrect colour selection

•Incorrect prescription selection made by customers

 

 

If you receive:

 

•A defective product

•A damaged product

•An incorrect item

 

please contact us within 7 days of receiving your order.

 

Please provide:

 

•Order number

•Photos of the item

•Photos of the packaging

•Description of the issue

 

 

After verification, Muse may offer one of the following remedies:

 

•Replacement product

•Store credit

•Refund

 

The resolution method will be determined solely by Muse.

 

 

For international orders, customers are generally not required to return defective contact lenses due to hygiene regulations and international shipping risks.

 

Muse may request photographic evidence before approving any claim.

 

Approved claims may be resolved through:

 

•Replacement shipment

•Store credit

•Refund

 

at Muse’s discretion.

 

 

Approved refunds will be issued to the original payment method whenever possible.

 

Processing times may vary depending on the payment provider.

 

 

Muse reserves the right to reject claims that are:

 

•Fraudulent

•Excessive

•Unsupported by sufficient evidence

 

or otherwise inconsistent with this Policy.