Shipping Policy

Last Updated: June 2025
 
Order Processing
 
Orders are generally processed within 1–3 business days after payment confirmation.
 
Orders placed on weekends or public holidays will be processed on the next business day.
 
Malaysia Shipping
 
Shipping charges are displayed during checkout before payment is completed.
 
Estimated delivery time:
 
•West Malaysia: 1–5 business days
•East Malaysia: 3–7 business days
 
Delivery times are estimates and are not guaranteed.
 
International Shipping
 
Muse currently ships to selected international destinations.
 
Available countries and shipping rates may be updated from time to time.
 
Customers must select a supported destination country during checkout.
 
International shipping charges will be displayed before payment is completed.
 
International shipping fees vary depending on:
 
•Destination country
•Shipping zone
•Parcel weight
•Courier rates
 
International orders are not eligible for free shipping promotions unless otherwise stated.
 
Customs, Duties & Taxes
 
Customers are solely responsible for:
 
•Import duties
•Customs fees
•VAT
•GST
•Local taxes
•Government charges
 
imposed by the destination country.
 
Muse is not responsible for customs delays or additional charges imposed by customs authorities.
 
Shipping Address Accuracy
 
Customers are responsible for providing accurate shipping information.
 
Muse is not responsible for parcels delayed, lost, or returned due to incorrect addresses.
 
Additional shipping charges may apply for reshipment.
 
Lost or Delayed Parcels
 
Once an order has been handed over to the courier, delivery timelines are beyond our control.
 
Muse is not responsible for courier-related delays caused by:
 
•Weather conditions
•Customs inspections
•Peak shipping periods
•Force majeure events
 
Shipping Risk
 
Risk of loss and title for products pass to the customer upon successful delivery by the courier service.
 
Returned Parcels
 
If a parcel is returned due to:
 
•Incorrect address
•Refused delivery
•Unclaimed shipment
 
Customers may be required to pay additional shipping charges for reshipment.

INTERNATIONAL SHIPPING REQUIREMENTS

Malaysia Shipping Rules:

  • Configure separate shipping zones for West Malaysia and East Malaysia
  • Configure different shipping fees and free shipping thresholds

International Shipping Rules:

  • Customers should be able to select their destination country during checkout
  • Shipping fees should automatically calculate based on destination country and shipping zone
  • International shipping fees must be visible before payment
  • Use destination-based pricing for international shipping
  • International orders are excluded from free shipping promotions unless otherwise stated

Supported International Countries (Initial Setup):

  • Singapore RM25
  • Brunei RM75
  • Indonesia RM60
  • Hong Kong RM58
  • Australia RM120

Checkout Requirements:

  • Customers should see shipping charges before completing payment
  • Disable unsupported countries from checkout

Shipping Policy Display:

  • International shipping fees vary depending on destination country, parcel weight, and shipping zone.
  • Shipping fees should automatically calculate during checkout.